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PTCL Customer Care Number, Email ID, Head Office Address, Website

PTCL is a Pakistan-based telecommunication company. The company was founded on August 14, 1947. PTCL offers calling, wireless telephones, iPTV and internet facilities. The headquarters of PTCL is situated in Islamabad, Pakistan.

PTCL is one of the best telecommunication company in the country which provides a large number of offers and services. The company is owned by the Pakistani government and Etisalat Telecommunications. Another famous telecom company Ufone GSM is the subsidiary of the company. Dr. Daniel Ritz is the president and CEO of PTCL. The consumers can get much information from the official website of the company. The unlimited calling pack details, talk offers, broadband internet, wireless broadband and other related offers are provided by PTCL; you can also read these offers on the offical website of the company.

Here we are helping you by providing the contact details of PTCL. If the consumers of the company have queries such as what is the head office address of PTCL, what is the contact number of PTCL, what is the customer support email address of PTCL then they can check all the contact information of PTCL here. Its head office address, customer service number, customer support email id, official website, social profile URLs and some of the important links of their official website are mentioned below.

PTCL Logo

PTCL Customer Service Contact Details

PTCL Customer Service Contact Numbers (Department wise)

Departments Contact Number
New service requirement or purchase assistance 0800 8 0800
To Update Directory Inquiry 0800 0 1217
OSS Helpline 111 28 28 28
Corporate Helpline 1260 & 111 20 20 20
Billing information 1200
Complaint registration or help on any fault 1218
Assistance on all services 1236

PTCL Customer Care Email ID: care@ptcl.net.pk 

Customer care contact details of PTCL of different departments are written above. Customers can use these contact details to get in touch with the customer care executives of the company for any type of queries, technical support, package details, data activation or any other plans related issues.

PTCL Head Office Contact Details

PTCL Head Office Address:  Block-E, G-8/4, Islamabad-44000

PTCL Head Office Contact Number: +92 331 5573073

PTCL Head Office Email ID: care@ptcl.net.pk 

These are the head office contact details of the company, if you have any suggestions for the company or you are facing any problem, then you can directly talk to their senior employees, and you can also visit the head office of PTCL on the given address.

PTCL Corporate Offices Contact Details

City Address Contact Number
Islamabad PTCL F-8 Exchange
Nazim-Ud-Din Road
F-8/1, Islamabad
111 20 20 20
Karachi Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi 111 20 20 20
Lahore 26A Civic Centre Barkat Market, Garden Town, Lahore 111 20 20 20

PTCL Official Website: www.ptcl.com.pk

This is the official website of PTCL; you can get all information about its service from this site. You can also check plans and offers running by the company on this link.

Social Profiles

Facebook Fan Page: facebook.com/PTCL.Official

Twitter Handle: twitter.com/PTCLOfficial

LinkedIn Profile: linkedin.com/company/ptcl

Google+ Profile: plus.google.com/117866794897569340572

Instagram Handle: n/a

Follow PTCL on these social networks by clicking on these links and get all details information, news, updates on your social profile wall. By this, you can know the exciting offers and plans by PTCL.

Important Links

Contact Us: ptcl.com.pk/ContactUs/Feedback
This is the contact us page of PTCL, get other contact details and information just with one click. To send the question, queries, suggestions, and feedback go to the page and send it through the form given on the contact us page.

FAQ: my.ptcl.net.pk/corporate/FAQs.aspx
This is the frequently asked questions page link of the company, where you can easily get the answers and solutions to your queries and issues you are facing within few seconds without wasting your time.

Career: ptcl.com.pk/careers
If you see your future better with PTCL and you want to be an employee of the company, then get all information about new job recruitments and vacancies on this given link.

Shop: ptcl.com.pk/Shop
This is the store page link of PTCL; you can buy different products of the company and get the details of its products and price. Visit the page and buy the products directly.

{ 37 comments… add one }
  • Awais June 16, 2017, 9:18 PM

    Mera dsl aur phone last 4 days se kharab ha complaint b bar bar ki han lakin ptcl k log apni job duty se ghafil han ..

    • jamshaid June 22, 2017, 9:33 AM

      pakistan tambako compny limated

  • malik June 20, 2017, 2:09 PM

    vvvvvv.bad service only phone call not a work

  • Muhammad shafiq June 28, 2017, 11:07 PM

    ptcl aik mulk geer company hi
    lekin es ki service bohat kharab hi khas tur per smart TV .hamara smart TV aksar discunet rehta hi complain karnay per bhi koi nahi ata ur mahino hum koi program nahi dekh saktay es say bahtar hum cable lagwa lain
    regard
    Muhammad Shafiq
    021 34582610
    karachi

  • Capt. Shaukat Aslam Bandey July 3, 2017, 6:25 PM

    PTCL the most hopeless phone company experienced ever.
    Being a government company hence one can understand what can be the out put, Zero zero & zero ,as the country is going downhill same goes
    With PTCL .
    I am not getting my phone bills by post
    From years ,every month I have to phone on 1236 and also send emails
    But I feel lucky if i get the phone bill in time . PTCL insists on computer’s billing hence they should provide complete set of computers to me so that I can full fill there urge.
    This country needs a man of IRON hands to remove the cruption from every nuck and corner of the country
    Hope for the best till doomesday
    Regards
    S.A.Bandey

  • owais July 7, 2017, 12:56 PM

    26 june sa phone dead ha complain kar kar ka thak gaya ho koi sunta hi ni ha ptcl wala bs har br customer care wala complain agay forward kar data ha ya hold ka bol ka gayab

  • Kafeel Ahmed July 7, 2017, 1:13 PM

    Need to help resolve the issue IPTV And landline already complaint registered before the week but till date no action

  • ARIF SULTAN July 22, 2017, 8:12 AM

    Ph: 02134630566 out of order since 18-07-17
    Following recorded message received but ????????????????????????

    From: PTCL Customer Care
    To: lubsimram@ymail.com
    Sent: Tuesday, July 18, 2017 11:15 AM
    Subject: Complaint – PTCL Customer Complaint

    Dear PTCL Customer, This is to inform you that your ( Landline ) complaint related to ( Noise ) against Service Number: 02134630566 has been successfully registered. Your complaint number is ( 58 ). We are sorry for the inconvenience caused to you. Our customer representative shall contact you soon to resolve the complaint.Thank you for your patience. You may also track your complaint by visiting http://ptcl.com.pk/ComplaintStatus

    • asif Masood July 25, 2017, 1:53 PM

      Knowing the status of complaint.Its a useless info.

  • irfan Mahmood July 26, 2017, 11:20 AM

    Every month we are facing problem of over billing against following numbers. we correct the bill from your department from last two years.
    charges include smart TV/ set top box / broad band chg. etc
    055-3735402
    055-3735403
    055-3735404
    Regards,
    irfan Mahmood
    0332-8264287

  • MUSSARRAT July 31, 2017, 10:51 AM

    Telephone 02136900168(no dial tone)and smart T.V are out of functioning for the last two weeks inspite of various complaints/visits to concerned exchange but in vain. dated 31.07.2017

  • Mustafa Khan July 31, 2017, 3:25 PM

    Telephone 02134430129 no dial tone since one month and ptcl wifi is out of functioning for the last one month inspite of various complaints/visits to concerned exchange but in no responses.

  • RAHMAT ULLAH August 2, 2017, 12:31 AM

    DEAR SIR,
    MY NAME IS RAHMAT ULLAH I AM ALSO A USER OF PTCL DSL NUMBER 411098
    OUR DSL PTCL LINK FROM ALIZAIE EXCHANGE.
    EXCHANGE CODE 563
    SIR THERE IS IN BAGAN NEARLY 600 HOUSES AND 76 USERS BUT OUR DSL CONNECTION NOT WORKING PROPERLY, THE REASON OT THIS PROBLEM IS DSLM MACHINE BECAUSE THERE IS NO USEFUL POTS IN THIS MACHINE. AND THE MACHINE IS EXPIRED. THE CABLE OF PTCL IN BAGAN ALSO EXPORED, THE GOVET HAS FITTED A NEW MCN MACHINE, AND NOW THE OFFICERS NOT ORDER TO START MCN MACHINE. WE COMPLAINED TO DSO, DA, POLITICAL AND TO THE OTHER OFFICERS OF DSL TO START IT BUT NO ONE HEAR US, THEREFORE WE ARE REQUESTING TO YOU OFFICERS TO START THE MCN MACHINE OR REJECT OUR NUMBERS.

    THANK YOU

  • Azam Khan August 7, 2017, 2:56 AM

    Sir I am azam khan from Karachi i am jobless i am Accountant having 15 years Experience in Accounts/finance .
    i am requesting you for a job.
    i will be very thankful of you .

    i am a Graduate + well know about Accounting software ERP and Consulting to pvt firm regarding computerized accounting software .

    i hope you will be giving me chance or help me regarding job . plesae reply via e-mail or call to me thanks .

    best regards
    azam khan
    cell : 0331 2296677
    email: azam78@gmail.com

  • Junaid Ahmed August 17, 2017, 5:14 PM

    My residential land line and broadband out of order from 6th of August 2017, I have done so many complaints 1218, I personally visited exchange and logged complaint to Branch Manager, but still service out of order as on today and no one contact with me. This is a service of PTCL

  • M Najeeb August 22, 2017, 9:35 PM

    My landline is dead since last 3 days. Number is 35152785. I lauched online complaint Number 28 but no action

    pls attend at the earliest

  • waqas zaidi August 29, 2017, 9:09 AM

    I have been experiencing the issue of disconnectivty since 31 august 2017.Ptcl concerned failed to rectify the fault despite of numerous complaints.it is regrettable and funny that I am being convinced to disconnect permanantly.

  • Kashif Ghani August 30, 2017, 8:19 PM

    Dear Sir
    Am user of your products of ptcl phone and dsl but i have not use this product’s since last 3 days and alot of complaints submitting through your oss and compnay empolyee but no one slove my problem.

    Your services are not good in Askari XI area and some people are also complaining about your services.

    Name M Kashif
    Phone # 04237102750
    Flat 50/14 Asakri 11 Badian Road Lahore
    Kindly resolve this issue on priority.

    Thanks

  • Hasan September 6, 2017, 12:05 AM

    Reminder for complaint No 49 dated 31st July 2017.
    Regarding Board band inrespect of 021 36624739.

  • shoaib memon September 6, 2017, 12:06 PM

    I Am Muhammad Shoaib Memon my ptcl No:0242-449451.am using ptcl broad band.my contact number 03322900268
    but still recieving bill 5140….. this is exra charged, they told me cable tar used 300 meter but thats not ture only 80 meter used cabel
    i have talked with customer care center ABM BM but No one responece me. Iam still facing the problem…

    i will be very thank full to you if you act on my complaint

  • irfan September 7, 2017, 8:46 PM

    Very poor services in ptcl land line number 02134652361. I complain continue one month but nobody solve issue.
    I call various time I think waste of time and my money without using bill every month.
    any one ptcl person to solve this issue or me closed services.
    must reply.

  • Syed Muzaffar Burney September 11, 2017, 4:39 PM

    Can u send me my home phone numbers tax deduction details for the year 2016 to 2017. 021-36630067 & 021-6673948 for my tax certificate

  • NAVEED AHMED September 22, 2017, 3:21 PM

    To, Mr. Jamil A. Khwaja,
    Chief Customer Care Officer,
    PTCL Headquarters, ISLAMABAD.
    Sub: UNJUSTIFIED BROADBAND, LAND LINE PHONES AND SMART TV SERVICES OF M/S UNIVERSAL PETROLEUM.
    Ref: PTCL Complaint No. 37 dated 21 July 2017.
    PTCL Complaint No. 93 dated 21 July 2017.
    PTCL Complaint No. 21 dated 21 July 2017.

    Respect Sir,

    With due regards, following few lines are being submitted for kind consideration, which may cause the bad impression of your company’s complaints rectification system and future position too:

    1. First of all I undertake with great responsibility that everything/fact which is being mentioned in this application are true to the best of my knowledge.
    2.
    3. I have been paying the PTCL dues regularly since the installation of broadband, Land lines NOs at my factory, which can be checked from your relevant dep’t. I got the PTCL connection just for land lines numbers, (021-35116321, 021-35116322, and 021-35116323) broadband and smart TV facility.
    4.
    5. The smart TV services have become off at my NO.021-35116324 since 21 July’2017.
    6. I made the complaint through your complaints Centre (1218) that the light of smart TV/land lines numbers was not working (mean no smart TV/ land lines numbers facility was not available). The rep told me that PTCL official will visit soon to rectify this problem.
    7.
    8. Thereafter I regularly made calls to 1218 about the non-rectification of problem; they usually inquire some sort of confirmations and then advice for wait.
    9. On 21 July’2017 the official of complaint Centre given me same above mentioned complaint NOs, with the assurance that the problem will be rectified within 24 hours.
    10. On 21 July’2017 the official of complaint centre informed me that complaint has been sent to senior official of complaint deptt
    11. .
    12. Complaint centre informed that complaint has been sent to higher authorities of complaint deptt. But no one from PTCL team visited my location or rectified the problem
    13. ,
    14. One year has been lapsed but situation is same as earlier.
    15. Despite repeated complaints and telephone calls both any PTCL official has visited nor rectified the smart TV problem and land line numbers to the date. I am totally fed up because of ill attitude of PTCL technical team.
    16. Keeping in view the above factual position and the era of saver competitive environment, I found myself unwilling to have such disgusting service any more. So your good self is requested to take following emergent actions at your end:
    17.
    i) Immediate rectification of broadband services, charges may not be claimed as I didn’t receive any sort of PTCL broadband service during the aforesaid period.
    OR
    ii) If it can’t be rectified then close the connection and get back the device without any financial implication.

    12. I shall pray for the prosperity and survival of PTCL in coming future as true telecom service provider.

    NAVEED AHMED
    Manager Admin
    Universal Petroleum
    Date: 22-09-2017

  • Muhammad Ali September 23, 2017, 8:57 PM

    I receive bill of August and charges of dsl 1674/=
    since from 1/08/2017 to 5/9/2017 my services are suspended and charges
    Are included

  • Aftab Ahmed September 25, 2017, 11:55 PM

    I am subscriber of telephone No.081-2832699 which is installed at my residence Kucha-e-Niaz Muhammad Faqir Mohammad Road Quetta, during August-2017 I have taken Broadband connection, sir on 23/09/2017 (saturday)after-noon PTCL suspended my broadband connection without any intimation. On inquiry 1218 as well as revenue officer informed that BB has disconnected due to non-payment of bill, whereas august-2017 bill issued on 14.09.2017 & due date is 04.10.2017, which is not understand, that why revenue section suspend BB connection before due date on saturday after-noon as next day was sunday (off). This type of attitude from revenue section is adiscourage-able for PTCL customers. Due to which customers of PTCL is on decreasing side instead increasing side.

  • Shahzad September 26, 2017, 9:28 AM

    Ptcl bb service is third class.spacially fsd office staff third class managment

  • Mazhar Farooqui, September 26, 2017, 1:17 PM

    My PTCL , No. 021-34020285, in Karachi, is out of order with no tune , since July 2017. I ahave lodged my complaints many time , repeated , requests to exchange in Gulistan-e-Johar, also submitted at request letter to them, but my phone is still out of order and nobody is taking care on my request.

    Please resolve this issue if you can do. otherwise , please deactivate phone line.
    Thanks,
    Farha Fatima,
    A/96, Block3,
    Gulistan-e-Johar.

    • Salman October 2, 2017, 3:52 PM

      Could you please share your contact number as well.

  • Israr Hussain September 28, 2017, 12:43 PM

    Dear Sir,

    Very sorry to inform you that our PTCL # 061-4550254 is out of order for the last 10 days. The complaint was registered on 22-09-2017 thru’ SR # 1-297451553036 at 12:26:44 PM. But still up to date this issue is unresolved. We have reminded to the concerned staff again and again but all in vain. We are facing too much difficulty to contact our family specially our old mother. Please look into the matter and kindly make arrangements to solve this issue. We shall be thankful to you for this act of kindness.
    Regards.

  • Mujeeb a Siddiqui November 22, 2018, 9:02 PM

    Na Pakistan Badle ga Na System Na Log Aise Hi Zindagi Guzar Ke Chale Jayen Ge. Allah Ho Akbar

  • Khalid Hussain December 4, 2018, 12:34 AM

    Dear Sir,

    Very sorry to inform you that my PTCL # 051-5184841 is out of order for the last 10 days. The complaint was registered on 25-11-2018 thru’ SR # 97 29-11-2018 ‘ SR# 11 . But still up to date this issue is unresolved. We have reminded to the concerned staff again and again but all in vain. We are facing too much difficulty to contact our family specially our old mother. Please look into the matter and kindly make arrangements to solve this issue. We shall be thankful to you for this act of kindness.
    Regards.

  • Rafiq Mughal September 3, 2019, 2:01 PM

    our ptcl num 0606 372848 is not working from long time so plz check this num and do correct him that why our internet not work. and telephone line also dead last 10 days. PTCL service is very poor and no bady contact and attend my complain.
    Regard,
    Rafiq Mughal
    03014888651

  • محمد نعیم لون September 4, 2019, 2:48 PM

    پچھلے کچھ ماہ سے سمارٹ ٹی وی چینل میں فریزنگ ہو رہی ہے صرف معمولی سا فالٹ ہے اسکے پیرا میٹر یقیناً سیٹ ہونے ہیں دو تین ماہ پہلے پی ٹی سی ایل کا سٹاف آیا پیرا میٹر سیٹ کرواے اور فریزننگ ٹھیک ہو گئ پورے چوبیس گھنٹے بعد فریزننگ پھر شروع ہوگئ پھر ایک ڈیڑھ ماہ یہ سلسلہ چلتا رھا پھر پی ٹی ایل سٹاف آیا اور پیرا میٹر سیٹ کروا دیے پورے بتیس گھنٹے بعد پھر فریزننگ شروع ہو پھر شکایت روزانہ بیس پر کروائ جا رہی ہے پھر یقین دلایا جاتا کہ ہماری ٹیم جلد آپ سے رابطہ کرے گی لیکن پرابلم جوں کی توں ہے
    حیرت ہوتی ہے کہ اتنا بڑا ادارہ کون نالایق لوگ اسکو چلا رہے ہیں کہ ایک اتنے چھوٹے سے کام کے لیے مہینوں انتظار کے بعد بھی پرابلم حل نہیں ہوتی

  • Quratulain September 6, 2019, 9:24 AM

    Very very poor service to 0512202758

  • Khalid Mahmood Sohail September 6, 2019, 10:29 AM

    PTCL the most hopeless phone company experienced ever.
    Being a government company hence one can understand what can be the out put, Zero zero & zero ,as the country is going downhill same goes
    With PTCL .
    I am not getting my phone bills by post
    From years ,every month I have to phone on 1236 and also send emails
    But I feel lucky if i get the phone bill in time . PTCL insists on computer’s billing hence they should provide complete set of computers to me so that I can full fill there urge.
    This country needs a man of IRON hands to remove the cruption from every nuck and corner of the country
    Hope for the best till doomesday
    Regards

  • muhammad taqi September 12, 2019, 10:45 AM

    The above mentioned gmail is my right gmail address which may kindly be noted for future correspondance and your record may also be corrected as the message received on my cell number the email/gmail mentioned by PTCL authorities is wrong.

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